Returns and Claims

1. How can I return my order?

You have the right to return the package within 14 days of receiving it from us. The first step to make a return is to complete the return form and provide the code(s) that best describes the return reason(s). You can download the document HERE. Put the Return Form and the products you wish to return into the bag or box you order was delivered in. Please don’t forget to enclos the Return Form into the package. A package missing the Return Form is difficult to identify and due to the difficulties with identifying a package with the return form missinf the 14-day return period doesn’t apply.

Please remember that the product cannot be used and must have the original label and the seal (the black string with the plastic piece).

2. How much time do I have to return my order?

Our product didn’t win your heart?

Don't worry about it! You can return the product within 14 days of receiving the package. Please remember that the product cannot be used and must have the original label and the seal (the black string with the plastic piece).

 

Romanowicza 11,

30-702 Kraków

Please note that we will not be held responsible for packages sent to another address. Nor the return packages delivered after the deadline due to an incorrect address will be processed. When your complaint is accepted, we will send you an e-mail with the confirmation receipt. We will process your complaint within 14 days.

For Complain Form click HERE